The process of customer service is based on maintaining regular contacts with different groups of customers, which helps to build and control the relationship between the company and the customer. Call Cell BG offers control and monitoring of the service also offers preparation of specialized statistics with and analysis of the results of the service, regarding customer requirements.

  • Inbound Call Center Services

    24/7 Live Customer Experiences

  • Hotline

    Report a problem with a service or product 24/7/365

  • Help Desk

    Level 1 support for common questions and issues

  • Customer Care

    Customer care is the foundation of every business

  • Order Processing Services

    Registration and processing of incoming orders by telephone

  • Back Office

    Information about your company's activities, products, and services

  • Line for customer service about promotional games, campaigns, etc.

    Information and registration for participation in games

  • Virtual Office & Secretary Service

    Secretarial services outsourced.

  • Outbound Call Center Services

    Professional call center operators make calls for you

  • Telemarketing

    Event management, presentation campaigns and more

  • Direct phone sales

    Executing outbound calls for selling products or services by phone

  • Video marketing and video advertising

    Working with an automated marketing and advertising system

  • Other services

    A variety of additional services

About CallCell

THE COMPANY Call Cell BG Ltd. is an independent company established in 2016.

The company is specialized in making and improving the business processes of the activities of its customers and partners - business process outsourcing (BPO) through the use of modern contact center. Call Cell BG Ltd. has a technological environment that allows service through a lot of communication channels, such as phone, fax, SMS, e-mail, voice messages, etc. There are specialized dialog applications as well as web-based applications. These advantages lay the foundation for effective and quality management of the customer relations.

The company has a team of professional operators and supervisors who pass different skill-improvement trainings every year.

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  • Telecommunications

    Proven solutions for your telecom business that increase customer satisfaction

  • Retail chains and eCommerce

    It takes a lot of conviction and hard work to acquire a new customer. A retailer best understands this…

  • Travel

    Travelers require quality service. Give it to them!

  • Healthcare

    Expand your healthcare coverage to 24 hours a day, 365 days a year

  • Government

    Communications solutions for government and local government agencies

  • Food and Beverage Industry

    We care for brand loyalty

  • Logistics and Transportation Industry

    Efficient logistics services assure goods are delivered in a timely manner and customers remain happy.

  • Utility companies

    Fully Customized Call Center Services for Utilities Providers

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